At NUGAARIAN LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns Policy below.
1. Return Eligibility
You may return unworn, unwashed, and tag-attached items within 30 days of receiving your order. Please ensure that all original packaging is included.
2. Non-Returnable Items
The following items are non-returnable:
- Final sale items
- Gift cards
- Intimate or sanitary goods
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
4. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Refund Process
Upon receiving and inspecting your returned item, we will process your refund. Please allow 7-10 business days for the refund to appear in your account, depending on your payment method.
6. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] for assistance. We will arrange for a replacement or refund.
8. Contact Us
If you have any questions or concerns regarding our Returns Policy, please feel free to reach out to us:
- Email: [email protected]
- Phone: +1 857 912 8664
- Address: 451 Wall Street, London, UK
Thank you for shopping with NUGAARIAN LLC!